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Our Independent Perspectives & Expert Insights
Short articles and posts highlighting the symptoms of tech sprawl, spiralling costs, poor security, and ineffective leadership.
With the IT landscape being so complex and changing so quickly it can be difficult to know where to start in addressing the issues and problems in any IT environment. These articles serve to assist in correctly identifying core causes to provide an opportunity for lasting remediation, rather than just 'treating the symptoms' and then wondering why you are making so little headway on improving your situation.
All Posts
Endless sprints, minimum viable everything, poor resource management, limited to no formal accountability, and a budget black hole. Recognise your project?
I can recall working with a client that was keen to improve on the perceived failings of more traditional project management methods (being structured, direct accountability, and more investment in up-front scoping and design). They chose to implement an agile focused approach and at the same time they also chose to move to ‘devops’ for ongoing management of the service/product. Unfortunately it did not end well with a large body of customer data being exposed to the public c
Aug 262 min read
Is hyperbolic discounting and temporal motivation a cancer on effective leadership, or just human nature?
Have you wondered why so many leaders talk a good game about the future, innovation, and strategy, yet so many events (such as the recent wave of cyber incidents, repeated project failures, and illegal trade practices) act as evidence of a lack of integrated values and principled leadership? Hyperbolic discounting is our inclination to choose smaller immediate rewards over larger delayed rewards. Individuals who act in this manner are described as ‘present-biased’. Tempor
Aug 262 min read
Is your organisation ready to transact in the digital world?
Over time I’ve come across a number of organisations that were in the early stages of growing their digital maturity and while a lot of the current industry focus is around Artificial Intelligence, Machine based learning, chat bots and the like, there is a fundamental area that is a frequent blind spot for many organisations irrespective of the technology or system in question. That blind spot is how they contract with their digital partners, integrators, and service provider
Aug 262 min read
6 Levels of Service
“Service is about the experience and value you create for someone else” – Uplifting Service, Ron Kaufman In his book Ron mentions six levels of service which I’ll cherry pick and paraphrase as: Criminal: Breaks a service promise, violates even minimum expectations Basic: Disappointing, late, slow, incomplete, or impolite Expected: Nothing special, your customer might come back to you but only if there are no better options Desired: gives people what they value in the mann
Aug 262 min read
Startup to Scaleup – bridging the gap
With 70% of startups failing due to premature scaling (11 Surprising and Insightful Statistics About Startups, Forbes, 2019) the ability to bridge the gap between startup and scaleup is vitally important to an organisation’s future success. In the startup environment where the focus is usually on people and agility rather than process and consistency it can be difficult to shift this mindset and culture as an organisation moves to scaled operations and growth. This in turn ca
Aug 262 min read
Coronavirus Scams
“…The FBI has warned of a significant spike in coronavirus scams adding to concerns about an unprecedented wave or cyber-attacks….”(Forbes). With cyber criminals not taking any time off during the current pandemic and many businesses having rapidly expanded their capacity and capability to enable a remote workforce, it is now timely to consolidate these technology, process, and personnel, changes to ensure an effective security position is maintained. If your organisation had
Aug 262 min read
Trust.....but Verify!
Trust…..but Verify As more and more workloads are moved to the cloud and delivered through third-party service providers, it is important to understand that vendor risk (and specifically the security aspects of this risk) continues to increase and represent a growing cause for concern. Recent reports have highlighted a worrying trend of both an increasing number of data and security breaches as well as an increase in the scale of these breaches. Some items of note on the vo
Aug 263 min read
Ready to pivot from your MSP?
Pivot from your MSP? How to verify your concerns at one of the busiest times of the year. For many people the (new) working year begins this week and it is typically an exceptionally busy period that reflects the need to continue delivering on the financial year’s strategic and operational commitments. In this rush to deliver, which is then followed by the next budgeting cycle and then further projects and initiatives, we find our time-poor clients frequently miss the oppor
Aug 262 min read
Business Resiliency - what's your plan?
If there is one thing that Covid-19 has demonstrated it is that our connected world is increasingly susceptible to the rapid spread of illness and that organisations lacking a decisive and timely plan will struggle to effectively manage the negative impacts from the pandemic. While Covid-19 as a generic event does not make it into the top 5 most concerning threats that lead to business disruptions it’s effects and outcomes are evident in the top 11 as the virus impacts availa
Aug 262 min read
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